Shipping, Returns & Exchanges
What are your shipping options and delivery times?
Orders ship Monday to Friday excluding US Federal holidays.
Standard Shipping | $6.95
Free on all orders $75+
Arrives in 2-4 business days.
Engraving orders may take 1 extra day to process than standard orders.
Orders with engraved and non-engraved items will follow engraved shipping timelines.
Free on all orders $75+
Express Shipping | $16.95
Arrives in 1-2 business days.
Engraving orders may take 1 extra day to process than standard orders.
Orders with engraved and non-engraved items will follow engraved shipping timelines.
• Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.
• Delivery to PO Boxes is not available (although can be used for billing addresses).
• We use multiple carriers to ship orders, please refer to your shipment confirmation email on which carrier we use to ship your order.
• Deliveries to APO/FPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.
• NOTE all orders over $300 will require a signature upon delivery.
• Engraving orders require 1 additional business day for processing.
Our Return & Exchange Policy
We want you to love your Pandora purchase! Here’s a simple guide to returning or exchanging your items.
Return Eligibility
You can return items that are unused and in original condition within 30 days of purchase with your original receipt or electronic receipt.
Final Sale Items
The following items are final sale and cannot be returned or exchanged, unless they arrive damaged or defective:
- Engraved items
- Last Chance items
- Gift Cards
Damaged or Defective Items
If your item arrives damaged or defective, you may return it by mail or in-store for assistance.
Returns by Mail
Returning your item by mail is easy and free:
- Use the return form and prepaid UPS label included with your order
- Drop off your package at any UPS location
- Return shipping is free
- Processing takes about 5–7 business days after your return is received and approved
- If you can’t find your return form or prepaid label, please enter your order tracking number, then select “Return this package” — or contact our Pandora Jewelry Customer Care Center for help.
Please note: Original shipping charges are not refundable.
Refunds & Processing Times
Once your package is received and validated by our warehouse, we’ll process your return and send you a confirmation email.
- Refunds may take up to 7 business days after validation, but we aim to process them within 5 business days.
- All refunds are issued to the original form of payment. Please note:
- Original shipping charges are not refundable.
- Banks may take an additional 3–5 business days to credit your account.
- Gift Cards are non-returnable and not refundable once purchased.
Returns In-Store
To return an item in-store:
- Bring the item and your packing slip or email invoice
- Refunds are issued to your original form of payment
- PayPal purchases will be refunded as a Pandora gift card
Exchanges
If you’d like a different item:
- First, return the original item and receive a refund
- Then, purchase your new item
- In-store exchanges for items of equal or lesser value may be available, depending on store inventory
How do I track my order?
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.
Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes.
If you cannot find your order shipment confirmation email you can track your order.
What is Pandora’s exchange policy?
Items in their unused and original condition purchased from Pandora US Online Store can be exchanged within 30 days of purchase in one of our store locations. Pandora Gift Cards or E-Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions.
Exchange in store:
a. Find your nearest Pandora store.
b. Bring original packing slip or email invoice along with merchandise you wish to exchange to the Pandora store.
c. Your original shipping cost is not considered for exchange and is not refundable.
For Store Closures please see below how to handle exchanges:
a. Return original item via the enclosed return label and return form.
b. Go onto our website and select new size/style and purchase.
c. Your original shipping cost is not considered for exchange and is not refundable.
What if I received an incorrect item or an item is missing from my order?
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care team immediately so we can resolve the issue.
How much time do returns take to be processed?
Returns by mail:
Please allow 7 to 10* business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.
*During periods of high sales volume (Black Friday, Christmas, Valentine’s Day, Mother’s Day and other promotional events) it may take an additional 5-10 business days for us to process your returns once we receive it.
Returns in a Pandora store:
Returns will be processed to the original form of payment and will take up to 5 business days for the credit to be applied. Any Afterpay refunds will be handled through your Afterpay portal, for any questions on your Afterpay refunds please contact Afterpay directly.
Will Pandora ship products to locations outside of the U.S.?
Pandora US Online ships within the United States (including Alaska, Hawaii, and Puerto Rico). Unfortunately, we do not deliver to American Samoa, U.S. Virgin Islands, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, or Palau.
Can a gift recipient return Pandora Jewelry?Gift recipients may return or exchange merchandise to a Pandora store, item must be accompanied by a gift receipt. If merchandise is is returned by mail a credit will be issued to the original payment method and purchaser.